FAQs About Point2Agent Changes

Please note: Cyber Kazoo builds websites on several real estate platforms including Point2Agent. We are NOT a part of Point2Agent or their parent Yardi. The information below is correct to the best of our knowledge at the time it was written. We will continue to update this page as we learn more about the situation.

Click + sign to expand

Last Update: Tuesday, May 19th - 11:21 AM EST

What is the BIG Point2Agent change everyone is talking about?
What outreach has Cyber Kazoo done to Point2Agent?

Monday, May 16th, 5:27 PM EST, Contacted four senior members of the Point2/Yardi team via Linkedin requesting an update. Monday, May 16th, 3:00 PM EST, Called our contact in Point2Agent sales requesting an update. Monday, May 16th, 2:00 PM EST, Emailed four senior members of the Point2/Yardi team. Friday, May 13th, 4:00 PM EST, Emailed four senior members of the Point2/Yardi team. Friday, May 13th, 3:54 PM EST, Left a detailed voice message for the same person. Thursday, May 12th, 3:34 EST, We left a voice message for the person we were told was in charge of this decision. Thursday, May 12th, 3:13 PM EST, Called Point2Agent Sales. We were told the marketing department should have reached out to us and that they would forward our concerns to them.
What response have you had from Point2Agent? *UPDATED 5/19*

Email Response Wednesday, May 17th, 11am EST - "I’ve sent a meeting invite through your calendar on Tuesday the 24th at 18:00 GMT+3 which is 11:00 eastern time" Email Response Tuesday, May 16th, 11am EST - General answer to some of our questions. CyberKazoo has since updated our FAQ to reflect. Email Response Monday, May 15th, 8pm EST - "Hi Jeff, We are working through your questions from Friday. We will reach out to schedule a call this week. Best regards"
When did Cyber Kazoo first discover the change?

Thursday, May 12th, 2:30 PM EST
Does this mean Point2 is having a technical problem? *UPDATED 5/19*

Update Thursday 5/19 - We are experiencing slow website speeds and listing photos not not displaying. Update Thursday 5/18 - We also are encountering a handshake syncing issue on two Point2Agent accounts. This issue was brought to Point2Agents attention via email on 5/17. On 5/18 - We received the following reply "Due to the nature of website development, it was difficult to integrate a solution in the April platform update. Our technical team is still working to figure out if there is a better way to address this issue, but we don't have a time frame on when that will happen. In the meantime, you can use the Listing Configuration feature to manage the listings." Update Tuesday 5/12 - No, This is not a technical problem affecting your existing website. To the best of our knowledge, all websites are working as usual.
Will Point2Agent open its website division back up? *UPDATED 5/17*

Tuesday, May 17th - Response from Point2Agent We are not yet committed to the direction of Point2Agent at this point. As we have mentioned to customers at this point we are under revision from a product standpoint. Once again this means we have no plans to change things for customers already on Point2Agent. The only thing we know for certain at this point is we are not taking on new users.
Will this affect new handshakes for populating your website? *NEW QUESTION / UPDATED 5/17*

Tuesday, May 17th - Response from Point2Agent At this point we simply aren’t taking on new clients for Point2 Agent. All existing agents will keep the features offered upon purchase.
What if I want to bring on new agents and need Point2Agent accounts to fulfill? *UPDATED 5/17*

Tuesday, May 17th - Response from Point2Agent Broker accounts can still add agents to their roster. New agents joining the brokerage can still continue to create new accounts. They can use their drop down menu and roster management/invitation, or they can call or e-mail in.
What is the refund policy if I no longer wish to continue Point2agent hosting? (and paid in a year) *UPDATED 5/17*

Tuesday, May 17th - Response from Point2Agent We have always offered prorated refunds in case our services we’re not up to expectations. If a customer chooses to opt out for a refund all they have to do is e-mail or call in. Again, existing clients can continue to use the services if they choose to do so.
Does point2agent still have technical support to resolve issues? *UPDATED 5/17*

Tuesday, May 17th - Response from Point2Agent There will be no change in the support or second level support of Point2Agent, we have no plan to make any changes to the existing team.
How long will Point2Agent continue to host my website? *UPDATED 5/17*

Tuesday, May 17th - Response from Point2Agent As mentioned in question one, we are not yet decided on the direction of Point2Agent. Existing users can still use our services.
What should I do next?

Wait and sit tight. We do not recommend making any drastic changes at the moment.
What are my alternatives?

Cyber-IDX tanVivo
Can I set up a meeting with you to discuss options?

Yes, here is a link to book a time to review options for your specific needs: https://calendly.com/cyberkazoo/questions-regarding-the-changes

My question is not here. Where can I ask it?

Please join our Facebook group here: https://www.facebook.com/groups/245451373163597/

Once you are a member, you can post any new questions and comments.